B2B SaaS · Support
Reduced manual support workload by 63%
A B2B SaaS support team deployed AI agents to resolve tier-1 and tier-2 requests.
Challenge
Support backlog grew 4x during expansion while CSAT dropped below the 85% target.
Solution
Conversational AI agents handling tier-1 and tier-2 resolutions with human handoff and brand-tuned tone.
Results
- Faster first response time for every ticket
- Consistent tone across self-serve and agent replies
- Clear escalation paths for complex cases
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SOC2-aligned · SSO/SAML · Private VPC deployments available